Comments & Complaints
We aim to give a friendly and professional service to all our patients. We welcome your comments and suggestions about the services we provide and boxes are provided in the reception area.
If you have any concerns about any aspect of our service, please let us know. Speak to whomever you feel most comfortable – your GP, our Practice Manager or our support staff will be happy to help.
In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issue you have raised as you would wish, and you would like to discuss a concern or complaint further, you cancontact the Customer Care Advisor, who deals with concerns or complaints in a confidential manner, providing on the spot information, practical advice and support with the aim of resolving any patient problems or difficulties. They can also help you to get in touch with external support groups that can assist you with your concern or complaint.
Write to: Customer Care Team, City Health Care Partnership CIC, 5 Beacon Way, Brighton Street, Hull, HU3 4AE
Tel: 01482 347 627 Email: firstname.lastname@example.org
Patient Opinion is an independent organisation where members of the public can share their comments, complaints and compliments about the services we provide.
There are 3 simple ways you can share your Opinion:
Website: Go to www.patientopinion.org.uk and click on ‘share your story’, you will be asked for your postcode, the title of you piece and your opinion.
Phone: You can call 0845 113 00 12 and speak to the Patient Opinion team, they will be on hand to type up your opinion and post it on the website.
Mail: You can send your opinion direct to the Patient Opinion offices. You can write to the team by filling out a post pack and sending it freepost to:
Freepost Plus RLZK-JUXU-BTAE,
53 Melton Mowbray Street,
NHS Choices has a number of areas where you can contribute to the site. You can comment on hospitals and GP practices and rate them – we welcome feedback